Our Correspondence With Allerca
Text of Correspondence (edited out addresses, both kinds, and phone numbers)
1) January 20, 2007
Allerca, Inc.
PO Box #79010
City of Industry, CA 91716-9010
Re: New Order
Dear Sirs:
As a follow up to our earlier email request dated January 12,2007 please find enclosed
our full payment in the amount of $5,900.00.
This order is for the receipt of an Allerca GD hypoallergenic kitten. The amount includes
our request for a premium placement order, (approximately 7-9 months).
We understand the kitten will be approximately 12 weeks old, spayed or neutered and
will have all the required shots when we receive her/him.
We do not have a preference for a male or female or a particular color.
Also, once the kitten is ready for delivery it is our preference to pick up the kitten at a
veterinarian near your facility or near the Los Angeles airport. We would prefer to hand
carry the kitten on its long way home to Anchorage, Alaska.
Looking forward to hearing from you and the soonest date we can receive our new familyaddition!
Sincerely,
Tanci & Bob Mintz
2) From:tmintz
Sent: Monday, November 05,2007
Subject: Order #896499
Dear Sirs:
I attempted to phone your offices, using (2) different Allerca numbers but was unable to reach
anything more than a recording machine.
Please review this email message and provide a response at your very earliest convenience.
We provided a payment in the amount of $5,900.00 via check and a personal letter
dated January 20, 2007 restating the conditions of our order.
Our payment amount was for (1) X Allerca Hypoallergenic Kitten @ $3,950.00.
Additionally, we paid for a premium placement at a fee of$I,950.00 per
kitten.
In our letter and in the earlier phone conversation with an Allerca Sales
Representative, premium placement provided for delivery within 7-9 months and
standard placement within 15-18 months. We elected to pay the premium
placement based on the delivery information provided by the representative.
I spoke to your offices in late August inquiring on our order status and I
was told I would be receiving information from Allerca by September 25th in regards
to the color and sex of the kitten and delivery by October 25th.
All dates have passed and we have received no information from Allerca.
My husband phoned Allerca a few weeks ago only to be told delivery is now scheduled
for January 2008. Needless to say, we are extremely disappointed in the manner in which Allerca is conducting business.
To date, Allerca has not complied with our written understanding and your
verbal commitments.
Therefore, we would like to cancel our order AND have Allerca return our
payment in full in the amount of $5,900.00.
Much press has been given to your company about the breakthrough of being
able to obtain a "hypoallergenic" kitten but I'm positive your customers (current
and future) are/were expecting a higher level of service, professionalism and
responsiveness.
Please response to this message with your intentions.
Tanci & Bob Mintz
3) From:
"SB -Lifestyle Pets"
Sent: Tuesday, November 06,2007 1:06 PM
Subject: RE: Order #896499
Tanzi
We do have you up for a delivery on January 18th; this is a firm date. I
expaliend to your husband that cat breeding is not an exact science and
that the dates provided are an indication only.
However, I understand if you are disappointed and will provide a refund if
you so wish. If however you prefer to wait for delivery of your kitten, we
can hold your reservation. Please advise.
I also appreaicte that out phone system can be frustrating so I am happy to
provide you with my direct phone number: ....
I look forward to your response.
Regads
Simon
LIFESTYLE PETS
4) From:tanci mintz
Sent: Sunday, March 09,2008
To: SB -Lifestyle Pets
Cc: Bob Mintz
Subject: Re: Order #896499
Simon,
Today is March 9th and we have received two follow up phone calls from
Allerca, but yet again more broken promises. Please consider this our
formal notice to cancel our order placed to Allerca on January 20, 2007. As
mentioned in our previous email below, we paid an expedited delivery fee
expecting (as verbally guaranteed) to receive our new kitten within 7-9
months. It should be noted, we are currently in the 14th month of our
original order date.
You are requested to return our payment in full in the amount of $5,900.00
within (15) days of this message to the address noted below.
Bob Mintz ....
Sincerely,
Bob & Tanci Mintz
5) From: "SB -Lifestyle Pets"
To: "'tanci mintz'"
Sent: Monday, March 10,2008
Subject: RE: Order #896499
Tanci
We will of course refund you as per your request.
While we do provide estimates, unfortunately we are dealing with live
aninals and can never accurately predict delivery dates.
We will advise by email when the refund ahs been processed.
Regards
Simon
6) From: "SB -Lifestyle Pets"
To: <bobmintz....>
Sent: Tuesday, May 20,2008
Subject: Your email
Bob
We do not take kindly to threats, and our offer to refund you has been withdrawn. As per the terms and conditions of your purchase, your purchase is non -refundable. You also agreed that subject to the terms and conditions, that we have the absolute discretion when to provide such a kitten.
Please note that ANY action to interfere with our business will be handled by our attorneys and we will (as we have in the past with others) pursue you legally for damages.
We will advise when a kitten is available.
Sincerely
Simon